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1.1 These General Conditions are intended to regulate the Terms and Conditions by which the Bareo brand, managed by the company Walking - Import-Export, Unip., Lda, legal entity no. 504 857 622, whose headquarters are located at Rua da Pinheira nº21, 2475-021 Benedita, (hereinafter “Bareo”) is governed, telephone +351 961530612, email: info@bareoshoes.com .
1.2 Bareo's service consists of the provision and supply of a set of products and/or services, in order to allow the user, who is assigned the status of User, to order and purchase the products presented therein online.
1.3 Using Bareo implies full acceptance and agreement with all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access Bareo - www.bareoshoes.com . If you do not accept, partially or fully, any of the stipulated conditions, you should not make purchases at Bareo. If you access Bareo, you undertake and are responsible for respecting the conditions determined on this page and in the Privacy Policy.
1.4 Bareo reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to check the Terms and Conditions periodically for any changes or updates.
1.5 For the purposes of this document, the following terms have the following meanings:
2.1 Bareo informs Users about the characteristics, descriptions, images or videos of each product and/or service on each page made available. Bareo undertakes to make its products and/or services available in a clear manner and to correct any errors that may occur as quickly as possible.
2.2 Bareo presents, in a concise manner, the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may be applicable.
2.3 Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by Bareo at any time.
2.4 Prices are displayed in Euros - € (EUR).
3.1 To make a purchase, the user may choose to register on the platform. After registration, the user will have access to their account, where they can manage their preferences and track their orders.
3.2 It is also possible to make purchases on the website without prior registration.
4.1 Bareo is a registered online store, and the service provided is the responsibility of Walking - Import-Export, Unip., Lda.
4.2 The content, domain and information present and made available on Bareo are the property of Walking - Import-Export, Unip., Lda, and are therefore protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by Bareo.
4.3 The User undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content, etc. without express approval from Bareo. Bareo cannot be held responsible for any improper use of such products.
6.1 Bareo offers the following payment methods:
6.2 Once payment has been completed, Bareo will carry out a standard check so that the order can be processed and shipped. The User will receive an email confirming that the order has been paid, as well as the corresponding invoice.
6.3 Bareo does not accept any payment method other than those mentioned above and is not responsible for payments made through other unauthorized methods, nor will it reimburse the user for any losses resulting from such action.
7.1 Product availability
All products and/or services available at Bareo can be purchased, except in cases of stock shortages or limitations, as well as in cases of products made to order, the availability of which may vary. Products may become unavailable without prior notice, but in these circumstances, they will be duly identified on Bareo.
7.2.1 Cancellation before shipping
The User may request the cancellation of their order before shipping, without any associated cost. To do so, they must contact Bareo as soon as possible via email at info@bareoshoes.com , indicating the order number. If payment has already been made, a full refund will be processed using the same original payment method. The refund period may vary depending on the payment method:
7.2.2 Cancellation after shipment
If the order has already been shipped, the User may exercise the right of free withdrawal and return the products within 14 days of receipt. In this case, the following conditions apply:
7.2.3 Refunds and return deadlines
After receiving the returned products and validating the conditions, Bareo will proceed with the refund within a maximum period of 14 days. The refund will be made using the same payment method used for the purchase. If the original method is not available, Bareo may offer alternatives, provided they are viable and agreed with the customer. If the returned products show signs of use, damage or are missing components, Bareo reserves the right to refuse the return or apply a deduction to the amount to be refunded.
7.2.4 Exceptions to cancellation and refund
It will not be possible to cancel or return orders in the following cases:
7.3.1 The User has the right to terminate the contract within 14 (Fourteen) days from the date of conclusion of the contract, provided that:
7.3.2 If the User wishes to terminate the contract, he/she may do so by sending an email to info@bareoshoes.com .
7.3.3 The return must be made to: Walking - Import-Export, Unip., Lda, rua da Pinheira, nº21, 2475-021 Benedita.
7.3.4 The User is responsible for the return costs, except in cases where the return is motivated by an error by Bareo or a product defect.
7.3.5 Products returned with signs of use may be refused and will not be refunded.
7.3.6 Any refund procedure will be processed as provided for in the legislation in force in Decree Law No. 24/2014.
7.4.1 Bareo does not accept direct exchanges. If the User wishes to exchange a product, he/she must return the unwanted item and then place a new order on the website.
7.4.2 The customer is responsible for the cost of returning the product, except in cases where the return is caused by an error by Bareo or a manufacturing defect in the product.
7.4.3 If the new order meets the criteria for free shipping (minimum value established), the shipping costs of the new order will be borne by Bareo. If the value of the new order is less than the limit for free shipping, the shipping cost will be borne by the User.
7.4.4 For greater security, the User must use a reliable carrier for the return, as Bareo is not responsible for lost returned orders.
If the product is defective, the User may choose to:
To do so, the User must report the defect to info@bareoshoes.com , attaching photographs or a video of the problem. Bareo will respond within 15 working days with a solution.
Bareo will make every effort to ensure the availability and accuracy of information regarding the stock of the products presented on the website. However, stock errors may occur due to technical failures, late updates or unexpected stock shortages. If a User places an order for a product that, by mistake, is not available in stock, Bareo undertakes to inform the User as soon as possible. In this case, the User may choose to:
Bareo cannot be held responsible for any damages or losses resulting from the temporary or permanent unavailability of an ordered product.
Bareo is committed to providing high-quality products, respecting the highest manufacturing and material selection standards. Each product undergoes rigorous quality control before being made available for sale. However, if the User identifies any manufacturing defect or any problem related to the quality of the product received, they may contact our support team for evaluation and possible replacement or refund, as applicable, by sending an email to the following address: info@bareoshoes.com .
Bareo guarantees that all products sold comply with applicable standards and regulations, offering a legal guarantee, as established by Decree-Law No. 84/2021. If a product has a manufacturing defect or is not as expected, the User must report the situation to Bareo, through the available service channels, presenting the respective invoice and, when necessary, images or other evidence of the problem.
The warranty does not cover damage resulting from:
If the product is within the warranty period and a manufacturing defect is confirmed, Bareo undertakes to repair, replace or refund the amount paid, at no additional cost to the User, in accordance with current legislation.
7.9.1 Order processing
After payment confirmation, Bareo will process the order within a maximum period of 3 working days. If the order includes customized or made-to-order products, the processing time may be longer, and the User will be duly informed.
7.9.2 Shipping methods and carriers
Orders are sent via the following carriers: CTT Expresso (Portugal and islands). The User may choose the shipping method available at checkout.
7.9.3 Average delivery times
The estimated delivery times, after the order has been dispatched, are as follows:
7.9.4 Shipping costs and free postage
Shipping costs are calculated automatically at checkout, based on the destination and weight/volume of the order. Bareo may offer free shipping for orders over €100, only for mainland Portugal.
7.9.5 Order tracking
After shipping, the User will receive an email with a tracking code to track the delivery status on the corresponding carrier's website.
7.9.6 Delivery delays
Bareo is not responsible for delays caused by external factors, such as strikes, logistical problems with carriers or customs retentions. If the order is not delivered within the estimated time, the User should contact us via email at info@bareoshoes.com .
7.9.7 Non-delivery and return of the order
If an order is returned to Bareo due to an incorrect/incomplete address, absence of the recipient or failure to collect from the carrier, reshipment of the order will be subject to new shipping costs borne by the User. If the User opts for a refund, the amount of postage already spent will be deducted.
7.9.8 Damage or loss
If the order arrives damaged, the User must report the incident within a maximum period of 24 hours after receipt, attaching photographs of the packaging and the product. Reports outside this period may not be accepted by the carrier.
7.10.1 Calculation of shipping costs
Shipping costs are calculated automatically at checkout based on the following factors:
7.10.2 Free shipping
Bareo offers free shipping to mainland Portugal on orders worth €100 or more. For orders below this value, shipping costs are applied as per the table below.
7.10.3 Price table by destination
| Destination | Shipping(€) | Estimated Deadline |
|---|---|---|
| Mainland Portugal | €4.20 + VAT | 2-3 business days |
| Islands (Azores and Madeira) | €7.60 + VAT | 3-4 business days |
| Spain | €4.85 | 2-3 business days |
| European Union | 15,90€ | 4-5 business days |
| International | On request | Variable according to destination |
7.10.4 Additional costs and customs fees
International destinations outside the European Union: The User is responsible for any customs fees, taxes or additional charges applicable in the destination country.
Remote or hard-to-reach areas: Extra charges may apply if the carrier identifies the destination as a hard-to-reach area. In these cases, the User will be informed in advance before shipping.
7.10.5 Changes to shipping address
After completing the purchase, any change in the delivery address must be communicated as soon as possible via email to info@bareoshoes.com . If the order has already been shipped, the change may imply additional costs borne by the User.
7.10.6 User Responsibility
It is the User's responsibility to provide a correct and complete shipping address. If the order is returned to Bareo due to an incorrect or incomplete address, the reshipment will be subject to the payment of new shipping costs.
Bareo makes every effort to ensure that the information presented on the website is correct and up to date. However, we cannot guarantee that the website will be free from errors, technical failures or service interruptions.
Bareo is not responsible for direct, indirect, incidental or consequential damages resulting from the use or inability to use the website, including, but not limited to, loss of data, loss of profits or damages arising from the use of the products purchased.
Bareo cannot be held liable for delays or breaches of contract resulting from unforeseeable circumstances or force majeure, such as natural disasters, strikes, communication failures, cyber attacks or government decisions.
The User assumes full responsibility for the correct use of the products purchased and undertakes to follow all instructions and recommendations provided by Bareo. In the event of improper use, Bareo cannot be held liable for any damages or consequences.
The User may submit a complaint through the electronic complaints book available at the link: www.livroreclamacoes.pt .
To ensure transparency and easy access to relevant information, Bareo provides the following links:
If you require further information, please contact our support team. Bareo may provide links to third-party websites to provide additional information and facilitate user navigation. However, Bareo is not responsible for the content, accuracy, privacy policies, terms of use or practices adopted by these external websites. The User assumes full responsibility when accessing third-party links and agrees that Bareo shall not be liable for any damage or loss arising from their use.
11.1 Under the terms of Law No. 144/2015, of September 8, in the event of a consumer dispute, the consumer may resort to an Alternative Consumer Dispute Resolution (ADR) entity.
11.2 Alternative dispute resolution is a mechanism that allows consumers and suppliers to resolve disputes without resorting to court, generally more quickly and less expensively.
11.3 In the event of a dispute, the consumer may resort to one of the following Alternative Consumer Dispute Resolution entities:
11.4 Full list of RAL entities available at: https://www.consumidor.gov.pt
11.5 The consumer may also use the European online dispute resolution platform available at: https://ec.europa.eu/consumers/odr/
11.6 For more information, the User can contact Bareo via email at info@bareoshoes.com .
12.1 Data controller
Bareo, with headquarters at Rua da Pinheira, nº21, 2475-021 Benedita, is responsible for the processing of personal data collected through the website www.bareoshoes.com and undertakes to guarantee the privacy and security of such data, in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and other applicable legislation.
12.2 Personal data collected
Bareo collects and processes different types of personal data, depending on the User's interaction with the website:
12.3 Purpose of data processing
Personal data collected by Bareo is processed for the following legitimate purposes:
12.4 Legal basis for data processing
Bareo processes personal data based on the following legal grounds:
12.5 Retention of personal data
The data will be stored for the period strictly necessary to fulfill the purposes described and, where applicable, for the time required by current legislation. Billing data: retained for 10 years, as required by tax legislation. User and order data: kept for 5 years after the last purchase, unless requested for early deletion. Browsing and marketing data: stored for 2 years or until the User withdraws consent.
12.6 Data subject rights
Under the GDPR, the User has the following rights:
12.7 Security measures implemented
Bareo adopts technical and organizational measures to guarantee the security of personal data and prevent unauthorized access, including:
12.8 Sharing data with third parties
Bareo does not sell or share personal data with third parties for commercial purposes. However, data may be shared with entities that provide services essential to the operation of the online store, such as:
Whenever there is a need to share data, we ensure that it is treated confidentially and in accordance with data protection regulations.
12.9 International data transfer
Users’ personal data is stored on secure servers located in the European Union. In the case of international transfers (for example, when using third-party services such as Google or Meta), we ensure that these entities comply with the GDPR and have adequate protection mechanisms in place, such as Standard Contractual Clauses approved by the European Commission.
12.10 Use of cookies and similar technologies
Bareo uses cookies to improve the User experience on the website. Cookies are small files stored in the browser that allow:
Types of cookies used:
The User can configure his/her browser to block or delete cookies, however, this may affect some features of the website. For more details, see our Cookies Policy.
For more information about data protection or the cookies used, please contact us at info@bareoshoes.com .
This contract is subject to Portuguese law and current legislation.
Last updated: March 12, 2025
